Frequently asked questions

At checkout, you will see the payment methods available for your order and country. You choose and confirm your payment method before paying.

Contact us as soon as possible. As long as your order has not been dispatched, we will check whether a change or cancellation can still be processed. This is not always possible.

No, you can check out as a guest. Creating an account is optional.

Delivery time varies by product and is stated on the product page and in our shipping policy. Once your order has been dispatched, you will receive tracking information to follow the delivery.

For the Netherlands, Belgium and Germany, shipping costs €4.95 below €75 and is free from €75. Rates and thresholds may differ for other available countries. Current shipping costs are always shown at checkout.

We ship to the Netherlands, Belgium, Germany, France and the United States. Available shipping options and final costs are shown at checkout.

Yes. Once your parcel has been dispatched, you will receive a tracking link by email so you can follow the delivery.

You can register your order for return up to 30 days after receipt. The first 14 days fall under the statutory right of withdrawal; after that, our additional returns service applies. For a regular return, you are responsible for the direct return shipping costs. Register your return with your order number; you will then receive the return instructions.

A direct exchange is not always possible. The fastest option is to return the item and order the desired product again. Contact us if you need help.

We refund using the same payment method you used. We may wait until we have received the product or you have provided proof that it was returned. After processing, it may take your bank or payment provider a few business days before the amount appears.

Do you think an item is defective or not working properly? Contact us with your order number, a brief description and, if possible, clear photos. We will assess the issue and the appropriate solution based on the product information and your applicable consumer rights.

Email us within the warranty period with your order number, a brief description and several photos. We will assess the issue and arrange repair, replacement or a refund.

The product page contains the available product information and confirmed specifications. Is information important to your decision missing? Contact us; we will verify it before replying.

We select products for practical use and critically assess available product information and specifications. We only use claims that we can substantiate; the product page states what has been confirmed for that item.

Yes. We can prepare a tailored quotation for businesses, emergency services and larger quantities. Contact us with the products and quantities required.